Carer Loyalty Card - Privacy



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Policy Statement

  • Life Without Barriers is committed to safeguarding the confidentiality of personal or health information collected with regard to our service users and staff. Individuals have the right to control how their personal information is collected and used so we´ve created procedures that protect privacy with regard to the collection, storage and disclosure of personal information.
  • The Privacy Policy applies to all services offered by Life Without Barriers and complies with the Australian Government National Privacy Principles under the Privacy Act 1988 and Privacy Amendment (Private Sector) Act 2000.
  • Life Without Barriers has appointed Employee Benefits Program a division of MEMBERBenefits Pty Ltd to manage and administer the Life Without Barriers Loyalty Card Program. MEMBERBenefits is bound by this Privacy Policy.

Collecting personal information

  • Life Without Barriers and MEMBERBenefits will only collect personal with consent, except in specified circumstances including, but not limited to, emergencies, as required by law, or in circumstances relating to legal or equitable claims.
  • Life Without Barriers and MEMBERBenefits collects information regarding the personal details of service users to ensure the highest quality of service provision. Information regarding staff members is collected for administrative purposes.
  • Individuals do not have to supply Life Without Barriers and MEMBERBenefits with their personal information. However, if the individual chooses not to, we may be unable to provide the service required.

Using and disclosing personal information

  • Life Without Barriers and MEMBERBenefits intends to only use an individual´s personal information in the provision of service to service users.
  • We recognise the importance of individuals providing their personal information. We will not use or disclose any information about individuals for other purposes without consent, except in exceptional cases, such as if disclosure is required by law or is necessary to protect the rights or property of Life Without Barriers and MEMBERBenefits or any other individual.
  • Life Without Barriers and MEMBERBenefits may contact individuals on the phone numbers or at the postal address provided to us for the purposes listed above. If an individual is receiving material from Life Without Barriers and MEMBERBenefits that they no longer wish to receive, the individual can ask that their details be removed from our mailing list.

Accessing the information we keep

If at any time an individual wants to know what personal information has been provided to us, the Life Without Barriers and MEMBERBenefits Privacy Officer can be contacted on the number listed at the end of this information. You'll need to complete the Request Information Form to start the process.

Changing and deleting the information we keep

If at any time an individual wants to change personal information that is inaccurate or out of date, or if personal information needs to be deleted, the Privacy Officer should be contacted on the number at the end of this section. We will take all reasonable steps to amend or delete the information unless we need to keep it for legal or contractual reasons.

Storage and security of personal information

Life Without Barriers and MEMBERBenefits will take all reasonable steps to keep secure any information that is held about individuals and to keep this information accurate and up to date, including information that is stored electronically. Our employees and contractors are obliged to respect the confidentiality of any personal information held by us. Life Without Barriers and MEMBERBenefits is not, however, responsible for events arising from unauthorised access to an individual's personal information.

Problems or questions?

Contact MEMBERBenefits if you have any ongoing concerns or problems with the personal information we hold because we take these issues seriously and will address the matter. If you have any further queries regarding our Privacy Policy, need to change or delete information, or have a problem or complaint, please contact:

Australia
MEMBERBenefits Privacy Officer
PO Box 2200
MORNINGTON VIC AUSTRALIA 3931
Ph 1300 133 365 Fax 1300 139 556

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