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IT Services

Newpath IT

Member Discounts

Newpath IT is pleased to offer MFAA members a 10% discount on its standard rates for all support packages and professional services and consulting fees. Please note: discount does not apply to existing clients

Services Overview

Newpath IT Professional Services assists with navigating the myriad of technology alternatives in order to deliver solutions that appropriately align technology with your business operations.

Professional Services provides review, assessment, planning advice, design and deployment of a wide range of customised technology solutions. Each solution is integrated into your existing environment according to our "Project Management Methodology" to ensure a smooth implementation.

Professional services fall into two categories:

Strategic Consulting Services

  • Strategic reviews of technology
  • System audits and management
  • Joint management panels
  • Telecommunications reviews and recommendation reports
  • Disaster recovery planning
  • Internet security reviews
  • Information security policy development
    Operational Consulting Services

  • Design of systems and applications
  • Systems integration including networking, hardware and software
  • Server and desktop deployment
  • Internet connectivity design and deployment
  • Firewall design and deployment, intrusion detection
  • Remote access and Virtual Private Networking (VPNs)
  • Email and Web content filtering
  • LAN/WAN communications
  • Database development and deployment
  • Standard operating environments (SOE)
  • Education and training

    Commercial pressures have never been greater in determining the return on investment achieved on the vast capital investment dedicated to a company's IT operations.

    Newpath IT assists you in making the right choice.

    The Newpath IT Support Centre provides 24x7x365 technical support and assistance for shrink-wrapped software products and hardware such as workstations, servers, hubs/switches, routers and firewalls. We provide support over the phone via our national 1300 number, via remote access/control, and if required, onsite visits by qualified Newpath IT Technical Consultants.

    You can be confident that no matter what the problem is, The Newpath IT support centre will coordinate all facets of the issue until it is resolved to your satisfaction.

    Newpath IT's three-pronged approach to IT support services encompasses the following:

  • Monitoring: for performance and future technology planning.
  • Maintenance: of infrastructure through best practice service delivery
  • Management: of technology services through Service Level Agreements (SLAs)

    Specifically, our support services include:

  • User Support and helpdesk
  • Support of "shrink wrapped products"
  • Support of Standard Operating Environments (SOE)
  • Emergency support for infrastructure and applications
  • Scheduled and routine system maintenance and support
  • Configuration of Anti-Virus software
  • Peripheral and device installation and configuration
  • Hardware and software procurement
  • System resource management and performance tuning
  • Data integrity management and Security control
  • Internet access configuration

    Proactive maintenance
  • Checking and logging server/router performance
  • Preventative hardware and software maintenance
  • Scheduled maintenance on all systems
  • Application of updates, patches and fixes
  • Advice on new technologies
  • General support tasks and assistance

    All Newpath IT services are supported by comprehensive Service Level Agreements (SLAs) to ensure the delivery of the agreed predetermined expectations of service and performance.

    Our commitment to support allows you to engage with qualified staff for a professional and timely response for fault resolution and prevention.

    Contact us to arrange for a no obligation discussion with a Newpath IT consultant.